In September, we announced that several Sage Software customer support teams earned the prestigious Support Centers Practices (SCP) Certification designation. Sage Abra was included in this group, earning certification for the fourth consecutive year. The Sage Abra customer support team received certification after comprehensive, on-site audits confirmed that the team met the requirements of the approximately 100 business elements defined in the SCP Program. SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the industry.
SCP Certification, the internationally recognized standard created by a consortium of leading technology companies and Service Strategies Corporation define best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP-certified organizations must demonstrate their continued commitment to high-performance standards through annual re-certification audits.
Excellent customer support has always been a hallmark of Sage Abra HRMS. When talking to prospects about why they should choose Sage Abra over other solutions, be sure to reinforce our superior customer support and dedication to customer satisfaction, as evidenced by our SCP certification. And be sure to congratulate the customer support team the next time you call!